Sarbanes-Oxley Auditor, Columbia Natural Resources¹ (Contract)
January 2005 - October 2005
Prepare Client for Sarbanes-Oxley compliance at enterprise level through review of in-place policies and procedures, and as necessary, modification of existing documents or creation of new documents.

Business Continuity Planner/Mentor, City of Charlotte NC (Contract)
May 2004 - May 2004
Mentor City IT Special Projects Manager to develop and implement Business Continuity program for City's IT/MIS operations. Provide on-site leadership and guidance as required to assure the project is tracking according to Client and Planner expectations.
References: http://johnglenncrp.0catch.com/reference.html

Business Coordinator/Analyst, Zim² (Staff)
Oct 2001 - Dec 2003

• Create enterprise Business Continuity plan for Zim regional headquarters (for North, Central, South American operations).
• Develop MIS policies & procedures which impact Zim operations in North America, Central America, and South America.
• Create training materials for business functions.
• Evaluate, recommend, implement Help Desk software application and train MIS local and remote technical and administrative personnel in its efficient use.

Author, Self
Aug 2001 - Sep 2001
Write compact book which details basic business continuity plan development for novice planners and for non-planners charged with creating a simple plan.
Book on line at http://johnglenncrp.0catch.com/the_book.pdf

Process Analyst/Business Continuity Planner, State Farm Insurance (Contract)
Jan 2001 - May 2001

• Participate in BIA for insurance business functions.
• Participate in BIA for technology supporting insurance business functions.

Project Manager, Business Continuation, American Express Company (Contract)
Jul 2000 - Dec 2000

• Create business continuation plans for business functions based on input from Client Vice Presidents, Directors, and Business Function Managers.
• Perform gap analysis on existing Client business function continuation plans.
• Perform gap analysis on plans submitted by Client's vendors.

Technical Writer, Adaptec (Contract)
Feb 2000 - Jun 2000
Create process to convert documents from PageMaker to FrameMaker; convert documents; perform QA to assure accuracy in final format. Completed project ahead of schedule. Established process for creation and maintenance of new documents.
Reference: http://johnglenncrp.0catch.com/reference.html

Consultant, DMR Consulting Group³ (Staff)
May 1995 - Oct.1999

Defacto project manager & tech lead - BCP: State of Florida
• Create Statement of Work and Project Schedule for Phase II.
• Gather information from Senior and Middle Managers and Line personnel.
• Create deliverables.
• Participate in Phase I as team member creating Business Impact Analysis (BIA).
Participation in both Phase I and Phase II was from "virtual office,"

Project manager - Y2K: Lucent
Manage 10 direct reports from three different functional groups to:

• Identify at-risk commercial and locally-developed software and commercial hardware components and systems (including LANs and WANs)
• Replace or make Y2K compliant or Y2K ready at-risk software and hardware
• Test modified or new software and hardware in isolation
• Integrate modified or new software and hardware into the existing operation
Coordinate local operation with Division Y2K manager.

Business Continuity planner: Lucent

• Create complete plan from Business Impact Analysis (BIA) though Plan Test procedures and Plan Maintenance philosophy.
• Research, recommend fire wall vendor.
This plan utilizes Lucent's inherent "advantages of scale" and includes primary and secondary stand-by back-up facilities located in different states.

Y2K survey team member: Wyndham Hotels
Survey Tampa FL facility for equipment Y2K compliance or Y2K readiness.

Y2K survey team member: Breed Technologies⁴
Y2K survey participant.

Defacto project manager - Data Center build-out: Lucent
Defacto Project Manager for creation of new NT data center used to monitor client networks.

• Participate in data center development from floor plan through post-turnover training.
• Document data center LAN/WAN and telecom connections.
• Train Client personnel to use newly introduced software.
• Write content for Client internal newsletter keeping personnel up-to-date on center progress (ands when each group would be cut over).
• Coordinate username and password information with remote Mail Server personnel so local personnel would be able to fully utilize the upgraded system as soon as their group was cut over.
• Convene and conduct project post-mortem.

DMR internal functions

• Business Continuity and Documentation Subject Matter Expert at Client meetings.
• Prepare Proposals and Statements of Work (SOWs) for Business Continuity-related efforts.
• Train Account/Client Executives (marketing/sales) to be aware of Business Continuity opportunities when meeting with Clients and to sell DMR's (my) capabilities.
• Train DMR technical consultants to work in support of Business Continuity manager, and to be aware of Business Continuity opportunities at their job sites.
• Prepare low-cost Business Continuity marketing package.
• Create single-sheet, two-sided Business Continuity brochure.
• Provide documentation support on numerous projects.
• Present DMR capabilities to clients with, without sales personnel's presence.
Reference: http://johnglenncrp.0catch.com/reference.html

Business Continuity Team Member, GTE Data Services (Contract)
Apr 1994 - Apr 1994
Business Continuity Plan development team member.

Business owner, Self
Jan 1993 - May 1995
Own business providing full documentation services. Deal with clients, vendors.

Senior/Lead Technical Writer, Leslie Controls (Staff)
May 1989 - Dec 1992
Write and illustrate commercial and mil-spec technical and user manuals for process control systems.

Director, Marketing & Tech PubS, Precision Software (Staff)
Jan 1989 - May 1989
8 direct reports
Shirt-sleeve manager of separate marketing and technical publications groups

Writer, Siemens (then Stromberg-Carlson) (Contract)
Oct 1988 - Jan 1989
Create, in team environment, documentation for Digital Central Office product.

Deputy Director/Engineering, Tadiran - Telecom Division (Staff)
Aug 1982 - Sep 1988

• Responsible for 30 direct reports for telecommunications systems manufacturer.
• Shirt-sleeve manager of technical and user documentation on-site and telephone support, and classroom and on-site technical and end user training in director's absence.
• Write analog and digital telephone system technical and user documents.
• Train technicians to install and maintain telephone systems.
• Train end users to use system.
• Provide telephone and on-site technical and end user support for systems.

Writer, OKI Electronics (staff)
May 1980 - May 1982
Write analog and digital telephone system technical and user documents.

Writer, Tadiran Electronics - Electronics Division (Staff)
Nov 1976 - May 1979
Write mil-spec electronics, two-way radio and radio/telephone (cellular) communications equipment hardware, software, and systems documentation; deal with external vendors.

PR Practitioner, Tel Aviv University (Staff)
May 1976 - Nov 1976
Create public relations material for domestic and international release. Meet, escort VIPs to campus.

Platforms: Macintosh, Microsoft DOS, Microsoft Windows, UNIX (HP/UX).

Software: Microsoft Office Pro (Access, Excel, PowerPoint, Word); Microsoft Visio; Microsoft Project; Adobe Acrobat Distiller & Exchange (to create PDF), Groupwise, HP Openview, HTML, Lotus Notes (database and mail), Microsoft Exchange, Explorer, and Microsoft Mail, Netscape Navigator & Composer, FrameMaker, Interleaf, Ventura; Requisite Pro.

PROFESSIONAL EDUCATION

Emergency Management Institute

Institute of Emergency Administration and Fire Science

National Fire Academy

CERTIFICATION

http://johnglenncrp.0catch.com/

PERSONAL INFORMATION

Citizenship: United States
Travel: Extensive domestic and international travel welcome; hold active US passport.
Relocation: As required

1. CNR was sold to Chesapeake Energy Corporation.
2. Zim was renamed Zim Integrated Shipping Services Ltd (Return to Employment history)
3. DMR was absorbed into Fujitsu Consulting (Return to Employment history)
4. Breed has become Key Safety Systems, Inc. (Return to Employment history)